1. Scope of Shipments

• We ship to the entire European Economic Community and also to the United States.
• Other international shipping options are available to select countries. Please see the list of available destinations during the checkout process.

2. Processing Time

• Orders are processed within 1 business day of payment confirmation.
• Orders placed during weekends or holidays will be processed the next business day.

3. Estimated Delivery Times

• Shipping to Spain and Portugal: 24/48 hours
• Shipping to the European Economic Community: 3-7 business days.
• International shipping: 7-10 business days, depending on the destination.
  Note: Delivery times may vary due to external factors such as weather, customs, or peak seasons.

4. Shipping Costs

• We offer shipping rates calculated based on location and package weight.
• Free shipping on orders over 40 Euros throughout the European Economic Community

5. Shipment Tracking

• Once your order has been shipped, you will receive an email with the tracking number and a link to track your package in real time.

6. Customs and Taxes

• For international orders, the customer is responsible for any customs fees, taxes, or additional charges that may apply in the destination country.

7. Shipping Problems

• If your package is delayed, lost, or arrives damaged, please contact us immediately at info@activejoy.eu
• We strive to resolve any issues as quickly as possible.

8. Exceptions and Restrictions

• We are not responsible for shipments that cannot be delivered due to incorrect information provided by the customer.

For any questions or further information, please contact us at info@activejoy.eu or by phone at +34 96 6758000. We're here to help!