Frequently Asked Questions
We've provided a list of frequently asked questions to answer all your queries. If you still have any questions after reading our FAQs, you can contact us through our contact form.
About us
A list of frequently asked questions about who we are at Intoyou
Where does Intoyou® come from?
We are a leading company in the sexual products sector in the European community with a track record of over 7 years.
What does Intoyou® offer?
Our wide range of sex toys offers solutions for both pleasure and sexual health for men and women.
Do the products have a warranty?
All our products come with a 3-year warranty in accordance with European Community consumer law.
About our toys with App
Learn more about ActiveJoy and everything surrounding it.
What is Activejoy®?
ActiveJoy® is an advanced mobile application that allows you to control erotic toys locally or remotely, offering a personalized, safe and anonymous experience.
Is registration required to use the application?
No, ActiveJoy® does not require registration, email address, profiles, or sharing of personal data. It is completely anonymous.
Which devices are compatible with Activejoy?
The app is compatible with iOS and Android operating systems. You can download it from the App Store or Google Play.
Can I use the app without an internet connection?
Yes, in local mode you can control your toys without needing to be connected to the internet.
How can I connect the app with my partner remotely?
You just need to authorize your partner to remotely control your toy from anywhere in the world through the app.
What interaction modes does the app offer?
ActiveJoy® includes multiple interaction modes:
• Touch control: Adjust the intensity and vibration patterns by sliding your finger.
• Music synchronization: Enjoy to the rhythm of your favorite songs.
• Remote control: Share the control with your partner.
• Automatic control: Access preset modes and manage each toy function separately
• Shake Control: Shake your phone to activate the toy. The harder you shake, the more intense the vibration.
• Audio control: Your toy will move according to the intensity of the noise your mobile phone perceives, your voice, your moans...
Does the app send notifications or store my personal data?
No, ActiveJoy® does not send notifications or store personal data. It complies with European data protection regulations to guarantee your privacy.
Can I use the app with any sex toy?
ActiveJoy® is compatible exclusively with toys designed for this platform. See the product catalog for more details.
What does it mean that ActiveJoy complies with GDPR regulations?
This means that your personal data is protected under strict European privacy regulations and we do not collect or store information that could identify you.
Can I use the toy without the app?
Use this text to answer questions in as much detail as possible for your customers.
Are Intoyou® toys suitable for couples?
Yes. Many products are designed for use by couples, allowing for consensual shared experiences.
Are the shipments discreet?
Yes. All orders are shipped in neutral packaging, without logos or references to the contents.
Where are the orders shipped from?
Orders are shipped from the European Union, in compliance with EU regulations.
How long does shipping take?
Orders are normally prepared within a maximum of 48 business hours.
Do Intoyou® products have a warranty?
Yes. All Intoyou® products come with a three (3) year warranty in all cases, in accordance with current European regulations. During this period, any manufacturing defects will be handled quickly and efficiently by our customer service team.
Can I return an intimate toy?
For hygiene and safety reasons, unsealed intimate products cannot be returned, except in the case of a manufacturing defect.
Contact information
Accessories Unlimited, SL
Catral Road, No. 61
03360 Callosa de Segura, Alicante, Spain
Email: info@intoyou.eu
Telephone: +34 965 310 768
Our team is available to answer any questions before and after your purchase.
About our policies
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Return policy
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